Use the following checklists to determine whether your hotel or motel is capable of handling the needs of a person with a disability

Reservation Checklist
for Persons with Disabilities

Travel Sub-Committee
Promoting a Positive Experience
When Using Hotel and Motel Accommodations

Deaf or Hard of Hearing

Facility
o Prominent signage for hearing impaired
o Public Text Telephone available
o Hearing aid compatibility public phone available

Written copy provided of:
_____An orientation to the facility and services available
_____ Routine instructions for guest
_____ How to use the room phone and all available features
_____ Television instructions for closed captioning operations
_____ Thermostat control instructions
_____ Local tourism information available, noting accessibility
_____ Emergency Evacuation Plan

o Staff member trained in sign language
o Flashing emergency alarm lights in common areas

Room

oPad and pen/pencil available
o Notification devices - visual or tactile alerts for phone, door, smoke detector
o Phone-hearing aid compatible
o Portable text phone with electrical outlet near the phone
o Closed caption television with channel listings or portable decoder

Visually Impaired

Facility and Room

o Train staff to recognize mobility aids (e.g., white cane, dog guides)
o Speak proper directions (e.g., left, right, straight; NOT over here)
o Ask what assistance they may need
o Ask if they would like to be shown to their room
o Read aloud documents that need to be signed before asking them to sign
o Make a tactile line for the person to sign
o Cut off corner of key cards for orientation

Provide a cassette player and tapes that:
_____ Provide an orientation to the hotel and layout
_____ Facility services and amenities
_____ Description and layout of room
_____ Key card use
_____ Use of the phone, all of its services, and a hotel directory
_____ Television instructions
_____ Thermostat controls
_____ Housekeeping and staff communication
_____ Local tourism information available, noting accessibility
_____ Emergency Evacuation Plan

Mobility Impaired

Physical Access

Facility

o Ramps/Level Entrance
o Reserved Accessible Parking (Car & Van with Access Aisle)
o Curb Cuts for Wheelchair Access Accessible Restroom in Lobby

Room
o Trained staff who are knowledgeable about the availability of accessible rooms and can accurately describe them
o Room items are placed within reach of guests with a disability
o Wide doorways
o Proper turning radius for a wheelchair or scooter
o Lowered peephole, door lock and closet racks
o Roll-in shower with a transfer seat
o Hand-held shower head and grab bars
oOpen front toilet seat with hand rails
o Wheelchair space under sinks and counters-with pipes covered
o Telephone, light switches and remote at accessible heights
o Tilted bathroom mirror or full length mirror
oTouch-lamps
o Cordless phones
o Emergency Plan in place to assist a person with a disability Local tourism information available, noting accessibility

Other points to consider

o Will you be bringing an attendant?
o Will you need an adjoining room or double beds?
o Do you have a service animal and need location of walking area?

Upon arrival of a person with a disability

o Review any special needs
o Escort the guest to their room. Have all requests been accommodated?

Guest's Name: ________________________

Confirmation Number: ______________________

Date: ______________________

Name of Reservation Agent: ________________________

The facility is asked to mail or fax this completed checklist to the guest in order to guarantee the availability of the room and the checklist's contents